Help
We read every message. Most questions below are about the recovery phrase, so start there if that's yours.
Questions, problems, feature requests, or anything else.
If something went wrong, tell us your device and what you were doing. That's usually enough to find it.
If you think you've found a vulnerability, email the same address with the details before disclosing publicly.
We will respond, and we would much rather hear from you than not.
If you saved your 24-word recovery phrase, you can reset your password and keep everything. Without the phrase you can still recover your account, but your existing data is archived rather than restored, because nothing can decrypt it without one of those two secrets.
Archived data is kept for 365 days in case you find your password or phrase later.
It is the only thing standing between a forgotten password and unrecoverable data. We cannot reset it for you. Not as a policy, but because no key exists on our side to reset it with.
Write it down. Paper is fine. A password manager is fine, ideally not the same one holding your Ryhla password.
With a subscription, yes. Still encrypted, so we still can't read it. Without one, everything stays on the device it was made on.
Voice note audio never syncs, on any plan.
Nothing is deleted. Your data stays on your devices and stays readable, and your encrypted records stay in your account. Syncing pauses until you subscribe again.
No. Everything is encrypted on your device with a key derived from your password, and that key never reaches us. The privacy policy sets out exactly what we do and don't hold.
Email support@ryhla.app from your account's address and we'll delete it within 30 days. Uninstalling removes everything stored on that device.
Whichever you choose. Different regions and schools follow different conventions, so Ryhla supports the common ones rather than deciding for you.
Pickthall's 1930 English translation, which is in the public domain. More languages are coming through a licensed source; we removed several earlier translations because we could not confirm their licensing or provenance, and we would rather ship one we can stand behind than ten we cannot.